Life in the UK Test Day: What to Bring and What to Expect

Check the identity route you used

GOV.UK directs people with an eVisa to book using a share code. Other accepted booking documents include a valid passport, certain European identity cards, and qualifying photo travel documents. BRPs and BRCs have special expiry limits, so do not assume every expired card is accepted or rejected: check the current official list for your test date.

Your booking name must match your identity details exactly. For a physical-document booking, pack that original document. If your details have changed or the eVisa instructions are unclear, contact the test provider before your appointment. The ID requirements guide sets out each document and its conditions.

The evening-before checklist

• Confirm the date, centre address and required arrival time.
• Check your identity evidence against your booking and the official instructions.
• Keep the confirmation accessible and plan a route with time for delays.
• Arrange childcare or other support outside the centre if needed.
• Check any agreed accessibility arrangements with the provider.

Who can come with you?

Nobody. GOV.UK says you cannot bring children or other family members with you to the centre. If you care for someone, arrange cover for the whole trip, including travel in both directions and any wait before the test begins.

At the centre

Staff check your identity and take your photograph. Incorrect ID or refusing the photograph means you cannot sit the test and will not receive a refund. Follow staff instructions for belongings and the computer interface.

You then have 45 minutes to answer 24 questions based on the Life in the UK handbook. You need 75% or more, which is at least 18 correct answers; the pass mark guide shows the score table.

Accessibility and special arrangements

GOV.UK says you can make special requests when you book, for example if you have a disability and need extra equipment or help accessing the centre. Make the request during booking, not at the door. If you rely on headphones, read the 2026 changes guide first: they are now arranged through special arrangements, not provided as standard.

If you have changed gender and do not want centre staff to see your previous gender, or for it to show on your result, GOV.UK asks you to email the Home Office sensitive bookings team before you book.

What costs you the fee, and what does not

Most test-day problems are not refundable. The table summarises GOV.UK’s cancellation and refund rules.

If you already know you cannot attend, cancel in your Life in the UK account under “Confirmed tests” while you are still more than three days out. You can then book another date.

If something goes wrong on the day

Refund requests and complaints go to PSI, the test provider, and both must be made within three months of the test date. GOV.UK lists the Life in the UK Test Helpline as 0800 015 4245, Monday to Friday, 8am to 8pm, and says complaints get a response within 10 working days. Note the time, the centre and what you were told while it is fresh.

Practise your timing beforehand

You have 45 minutes for 24 questions. As a practice exercise, allow 30 minutes for a first attempt and 15 for checking uncertain answers. Adjust the split to suit your pace. The mock test hub provides a timed rehearsal.

After the test

If you pass, you get a unique reference number. Save it: GOV.UK says you need it to complete your citizenship or settlement application, and the Home Office uses it to check that you passed. If you do not pass, you can rebook as many times as you need and pay each time. Use the retake checklist to address weak areas before booking again.